overwhelmed and don’t know where to
start! What do I do?
Call or email us right
away and let us help you! That’s what
we’re here for! Once you decide on
the purpose of your project, choose your
package so you know how many photos to
gather, and gather away. Call if you
need any help or advice. We also offer a
free consultation to sit down with you
and go through your photos with you.
Ask us for details!
What if I send
more photos than I actually want used,
will you choose for me?
you chose a package for only 40-50
photos, but you sent us 60…we can narrow
down for you. Use sticky notes to
specify which photos are undecided and
which are definite and we’ll do the
How long does
From the time we
receive your materials, our normal
turnaround time is 2-3 weeks. Rush
orders accepted and are subject to a $50
Will you need
to contact me during the production
usually very minimal contact is needed.
We do our best on the initial consult to
learn all we need to know to produce
Do I need to
scan my original photos?
scanning is included in all of our
What if some
photos are in bad shape? Do you fix
We provide only
basic retouching, such as red eye
removal and basic enhancement, which
provides a better quality image for the
screen. For major retouching, we charge
$75 an hour. In the event that one of
your submitted photos requires major
retouching, we would contact you for
permission prior to providing the
Is it safe to
ship my precious memorabilia?
Though we cannot
guarantee any shipping service, however,
the companies we regularly use and feel
are reliable are FedEx and UPS. Both
offer reliable tracking, signature
options, and have provided us with
excellent service! Additionally, we
always tell our clients to package their
photos/video properly by using zipper
plastic bags and bubble wrap or other
protective support. And, most
importantly, call or email us BEFORE
shipping so that we are on the lookout
for your package.
Do I get my
Yes, of course!
Do I choose
the music or do you? Can I provide you
with my own music?
Either way you
like it. We aim to please and provide
full service to our clients. And if you
want to provide us with your own music,
we are happy to accept that as well.
Just include it on the list of things
you are shipping when you complete the
Let us create a photo montage
you’ll be proud of.