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How The Order

Process Works
                                        

I’m so overwhelmed and don’t know where to start! What do I do?   Call or email us right away and let us help you! That’s what we’re here for!  Once you decide on the purpose of your project, choose your package so you know how many photos to gather, and gather away. Call if you need any help or advice. We also offer a free consultation to sit down with you and go through your photos with you.  Ask us for details!

What if I send more photos than I actually want used, will you choose for me?  Yes! If you chose a package for only 40-50 photos, but you sent us 60…we can narrow down for you. Use sticky notes to specify which photos are undecided and which are definite and we’ll do the rest.

How long does it take?  From the time we receive your materials, our normal turnaround time is 2-3 weeks. Rush orders accepted and are subject to a $50 rush fee.

Will you need to contact me during the production period?  Sometimes, but usually very minimal contact is needed. We do our best on the initial consult to learn all we need to know to produce your video.

Do I need to scan my original photos?  No. Professional scanning is included in all of our packages.

What if some photos are in bad shape? Do you fix them?  We provide only basic retouching, such as red eye removal and basic enhancement, which provides a better quality image for the screen. For major retouching, we charge $75 an hour. In the event that one of your submitted photos requires major retouching, we would contact you for permission prior to providing the service.

Is it safe to ship my precious memorabilia?  Though we cannot guarantee any shipping service, however, the companies we regularly use and feel are reliable are FedEx and UPS. Both offer reliable tracking, signature options, and have provided us with excellent service! Additionally, we always tell our clients to package their photos/video properly by using zipper plastic bags and bubble wrap or other protective support. And, most importantly, call or email us BEFORE shipping so that we are on the lookout for your package.

Do I get my photos back?  Yes, of course!

Do I choose the music or do you? Can I provide you with my own music?  Either way you like it. We aim to please and provide full service to our clients. And if you want to provide us with your own music, we are happy to accept that as well. Just include it on the list of things you are shipping when you complete the order form

Let us create a photo montage

you’ll be proud of.

 

Step # 1     Choose Theme & Select Photos

Decide what the video will be for and what photos you want used in video.  If you need help selecting the right photos, let us know and we can help!

Step # 2      Contact Us

To be sure that your project deadline can be met, please call or email us to be put on the schedule as soon as possible

Download Order Form

Step # 3       Ship Your Items To Us

We strongly suggest that all items shipped to us be in water tight Ziploc bags, put in protective packaging, and shipped with a service that can track your package. 

Be sure to include your order form and all necessary items.  Your project cannot be started until all items are received.

Our shipping address is:
Memory DVD's
1937 19th St
Columbus, IN  47201

Call us once your items are shipped so we are on the lookout for your package and we can get you on the schedule.

Step # 4       Production

You will receive an email confirmation once your package has been received along with a tentative completion date.  Production can take 2-3 weeks.  If rush order is needed, please note that on your order form.

Step # 5       Payment

Full payment must be received before your project can be completed and shipped out to you.

Step # 6      Ship final project and your items

Your final project and all original items will be returned to you via overnight shipping.  You will receive an email notification once your package has been shipped along with the tracking number.


 

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Memory DVD's by Maddox Entertainment © 2008-2012                          ~                      info@memorydvds.net                    ~                  812-343-7085